Lights Online Reviews

This company sell their products online at Ebay
I saw a pendant light that we wanted and was about to buy three at over $900 when I noticed they had a 'make an offer' button.
So we put in an offer for $5 per light less than the asking price.
They then have 24 hours to respond.
Nothing, no communication at all and the offer expired.
Now this was mid week not week end.
So I Googled the light we wanted and found a 15% coupon off the same price at Overstock, no brainer.
I also noticed the reviews left and really I should have gone there first.
With poor customer service how does this company stay in business?

We purchased a lamp from Lights Online before before reading the reviews. After we made the purchase, I decided to read the reviews. They were really poor, but we decided that we would give them a chance. Just in case, I bought another fixture from another source. Boy were the reviews wrong. The service could not have been better. I had a question that the customer service answered at once and the shipment came two days later and in great shape. It's a super fixture and I would recommend this company to anyone wanting their items

Does not carry lights in stock. Sends PO to manufacturer after you place your order. "Guaranteed delivery - 2 day" means you might receive your order in a month if you continue to request it from customer service.

Website gives false information on shipping times. 1-2 day shipping not accurate. Hunter is actually shipping the two fans with 3-4 day shipping and long delays from Fed Ex not picking up the fans from Hunter. Looks like three weeks, at least, before I get the fans. Run around on cancelling the order that has not shipped and will have to wait for fans to arrive then return them. Not worth the 20% discount. Will never do business with them again.

I purchased close to $1000 from this Company. 2 Ceiling Fans and 2 Chandeliers (Supposed to have only been 1) I placed the order and tried to cancel it once I submitted order but it was too late. Next morning I called to have it voided before it went through and they said that it would be taken care of. When I finally received my order The the order came with the Chandelier that I had requested to be removed rather than the one I wanted. 2 days later I received another Chandelier and it was the Same one that I didn't want. (Now I had 2) I went and purchased a similar one from Home Depot and decided to call them, But no one answers the phone. Always say their is no one available, and tell them I would be returning the Chandeliers back. I sent an email and they sent me 1 return order form. Then I received the original one that I did want. I called them and said I have 3 Chandeliers I have one return order please send me a new return order form. Sent back the first and received a credit. I mentioned to them that I had received an additional one and I would be sending it back even though they did not bill me for that one but I wanted the refund to the other Chandelier. I sent back a total of three Chandeliers now it has been 2 months since FEd-ex sent back confirmation and still no refund. Poor business dealings. STAY AWAY from this company you can get similar prices at your local Home Depot or Lowes

I recently was tasked with locating a couple of rustic ceiling fans that would compliment a vaulted ceiling cabin with a loft. I found a far better "in stock" selection here at lights online than even from Amazon! As a matter of fact no one else had the ones I wanted in stock! They also offer free shipping with a minimum purchase and use Fed Ex, another plus as they deliver on Saturdays whereas UPS doesn't! This was my first time ordering from them and we experienced a hiccup or 2 but they went above and beyond to assist me with my tight schedule for them. My order was relatively small but you wouldn't have known that from the assistance they provided, so whether you have a small or large order you can rest assured that you are in good hands when you order from lights online.com. Next time I am shopping for fans and lights they definitely will be my FIRST stop as they also have a fantastic selection of fixtures I came across when looking for the fans, great prices along with the super customer service! I just wish I had known about them sooner as I just finished remodeling an entire house and saw some gorgeous lights I want! So if you are new too them as I was, give them a try, you will be very pleased, as was I!

I purchased a Hunter fan from Lights Online for a remodel. The contractor installed and discarded the box. It was several months before we could get back into our place (it was a complete remodel) and once we did and used the fan, we noticed a clicking noise in the fan. It was so annoying that we had to turn it off in order to sleep. We asked about getting a refund but they said they would not offer any assistance. If we had purchased from Home Depot, they would have refunded in full (without the original packaging). Lesson to the wise and to those who want good customer service: purchase from Home Depot/Lowes and if there is a problem, they will handle to your satisfaction, This company will not.

I purchased a ceiling fan with light fixture ($400+); the shipper showed no activity for several days; I emailed Lightsonline, and they shipped the fan. It got here a few days later, and I hired an electrician to install the fan. It didn't work, so he took it down and reinstalled the old one - do you know what an electrician charges?

When I inquired about returning the fan (I didn't want another one like it), my only options were to return the item for store credit or return the item for one like the one that didn't work. I wanted them to credit my credit card but that wasn't an option.

Ordered two fans they took my charge and they didn't have the product. A week later when I'm expecting them at the door, I get a lame email with 20% off offer for anything on there site. Said they were going to remove item off the site and a week later it's still there.

Their products are very nice and the free shipping was great., I had a small problem with the fixture which their customer service handled wonderfully and shipped out the new piece immediately. I will definitely buy from them again. Thanks